Delete Your Account
Request permanent deletion of your House Explorer account and the personal data linked to it.
Request account deletion
Enter the email address linked to your House Explorer account. We will send that address a confirmation link, and your account will only be deleted once you click it. You do not need to be logged in.
How it works
- Enter your email Tell us which account to delete.
- Confirm it is you We email you a link, valid for 60 minutes. This proves you own the address, so nobody else can delete your account.
- Your account is deleted Clicking the link closes the account immediately and signs you out of the app on every device.
What gets deleted
- Your profile, name, phone number and email address
- Your saved and favourited properties
- Your property alerts and search preferences
- Your messages and inspection requests
- Your access to the House Explorer app and website
What we may have to keep
- Payment, invoice and transaction records we are required by law to retain
- Records needed to resolve an open dispute or comply with a legal obligation
Anything we keep is retained only for as long as the law requires, and is not used to contact you or to market to you. See our Privacy Policy for full details.
Need help instead?
If you only want to stop receiving property alerts or emails, you do not need to delete your account. Contact our team and we will help you adjust your preferences.
Contact support